With his expert approach to eCommerce, Raheem knows exactly what it takes to get clients on the path to improved profitability, analyzing and working to build up an improved return/ chargeback rate.
As Operations Specialist at Shockwave, Raheem is responsible for some of the most operational vital (yet frequently overlooked) tasks in eCommerce.
Working directly with the various customer support teams Shockwave operates, Raheem works to reduce both chargebacks and refunds for clients, vastly improving on industry standards to ensure improved profitability and customer satisfaction.
Along with his operational work, Raheem builds high-quality reports for clients, keeping steady track of a vast range of data, from eCommerce rates to email statistics and more.
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