McKenzie Nicho

Operations Specialist

Florida Location
As Shockwave’s Operations Specialist, Mckenzie finds creative ways to effectively improve client and customer satisfaction. Whether that be through enhancing social media strategy, guiding quality assurance for the CS team or event support, Mckenzie is there to ensure smooth and efficient operations.


Originally from West Palm Beach, Florida, Mckenzie moved to Orlando to attend the University of Central Florida where she obtained her bachelor’s degree in marketing and a minor in international business. She has become a well rounded professional with experience in digital marketing, social media, and customer support excellence. Mckenzie has a strong passion for design, content creation, and maintaining customer relationships. She has also developed cross-cultural communication skills, having worked in international teams while pursuing education abroad at IE University in Madrid, Spain.

Mckenzie growing up in the social media era has allowed her to develop a keen eye when it comes to trends and an adaptability when it comes to emerging platforms. Mckenzie continuously sharpens her skills, discovers new ways to improve client and customer experiences, and explores professional collaboration strategies to ensure she remains on the cutting edge of her industry.

Away from work, Mckenzie enjoys living a healthy lifestyle, and can be found at the gym, traveling, or by the beach.